In the event that you are not satisfied with your purchase within the first 30-days, you must contact us at phone 1-877-921-3267 to receive your return authorization. Provided the item is in new condition, not previously hung or altered from its original condition and shipped in its original retail packaging we will issue a refund less the shipping cost once we have received the item and it is inspected. In the event the item has been hung or installed we reserve the right to deduct a minimum 25% restocking fee as we cannot sell the item as new. You will need to provide shipping to our location.
In the unlikely event that a fan, light, switch or accessory is defective, we will exchange the item for the same product paying for the shipping cost to you and the shipping cost for the return of the defective product to us so that we can review the product.
Please ship all returns after receiving a Return Authorization to:
Tropical Fan Company 13110 S. Dixie Hwy Miami, FL 33156
Please insure the item being returned for the original retail price paid for the item.