the event that you are not satisfied with your purchase within the
first 30-days, please contact us at phone 1-877-921-3267 to receive your
return authorization. Provided the item is in new condition, not
previously hung or altered from its original condition and shipped in
its original retail packaging we will issue a refund less the shipping
cost once we have received the item and it is inspected. In the event
the item has been hung or installed we reserve the right to deduct a 25%
restocking fee as we cannot sell the item as new. You will need to
provide shipping to our location.
In the unlikely event that a fan, light, switch or accessory is
defective, we will exchange the item for the same product paying for the
shipping cost to you and the shipping cost for the return of the
defective product to us so that we can review the product.
Please ship all returns after receiving a Return Authorization to:
Tropical Fan Company
13110 S. Dixie Hwy
Miami, FL 33156
Please insure the item being returned for the original retail price paid for the item.